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USE AND STORAGE OF PERSONAL DATA
All online purchases are handled through Paypal. Our Paypal account is securely password protected and is never left logged in. We only use our Paypal account on private machines with up to date firewall and virus/malware protection. Paypal provides us with the email and postal address given by the customer in order that we can post purchases to them. This is done by email to a password-protected email account. Once the purchase has been shipped the Paypal transaction emails are moved to a folder within the email account. This is used only for compiling and auditing our accounts. We are required to keep these emails for 5 years for UK tax records purposes. After this period the emails will be deleted. We will not share your details with any other company or individual, nor will we use these details to contact you except to issue a refund. In exceptional circumstances we may use Survey Monkey or another online survey company to compile a survey for the purposes of managing and fulfilling a Kickstarter. Any surveys created for this purpose will be deleted once all orders are fulfilled and no information obtained in this manner shall be shared with a third party. Information held by Kickstarter itself will only be retrieved if needed for the purposes of order fulfilment and any data obtained through this source will be erased once fulfilment is complete.
RETURNS AND LOST OR DAMAGED ITEMS
By UK law a buyer is entitled to return an item for an exchange or refund within 14 days of receiving the item if it is damaged or an incorrect item. Loss and damage in the post does, sadly, occur even though we send our parcels signed for. If you have not received your item within Royal Mail’s estimated delivery time please contact us and we will investigate. If your item has arrived damaged please send us a photograph of the item and we will arrange an appropriate replacement or refund. If you live within the UK we will be able to pay the cost of returning any incorrect items to us. If you decide to cancel your order, return it as you have changed your mind or live outside the UK then we regret we cannot refund the cost of shipping the item back to us. Items returned due to a cancellation or change of mind are expected to be returned in the same packaging and condition as they were sent, otherwise we may be unable to refund you. We always try to provide the best customer service possible for a small company, so please contact us if you have any concerns and we will try our best to accommodate them.
If you need to contact Oakbound for any reason please email Geoff@propworkshop.co.uk or write to OAKBOUND, The Old Malthouse, 16 Shortwood Road, Pucklechurch, Bristol, BS16 9PL